Investing in customer service

YORKSHIRE Laser have an international reputation for laser cutting and sheet metal fabrication and recent investment in new business management and scheduling technology is driving forward performance.

The leading Yorkshire metalwork company in Normanton has recently updated its Material Requirement Planning (MRP) system to Redthorn 11 and invested in Preactor, Siemen’s latest production scheduling software, investing more than £25,000 to further improve its service to customers.

The two systems will improve the process of delivery with the state-of-the-art technology using live data to help with real time organisation and job scheduling.  This will enable precise factory planning and improve on time delivery, reduce inventory and more accurately forecast deliveries.

Matt Orford, Yorkshire Laser MD, said, “Customer service is paramount for us at Yorkshire Laser and investment in new technology means we can produce more accurate information for customers, improve our delivery and give far better business management control.

“Everything we do evolves around our MRP system so moving to the latest version underpins our commitment to advancing the production control process side of the business and so improving our service to customers.

“Advanced planning and scheduling system Preactor enables factory planning in precise detail whilst the Redthorn 11 will be used for material planning, production and inventory control,” he added.

Yorkshire Laser take pride in delivering excellent customer service and achieving customer value.  See how we were nationally recognised and shortlisted for The Manufacturer MX Awards’ Achieving Customer Value award here.