Providing reliable on-time delivery is one of the core values of Yorkshire Laser & Fabrication.
Delivering what you want, when you want it, combined with high-quality products and value for money, adds up to the exceptional customer service for which Yorkshire Laser is renowned, and which has kept 60% of our customers working with us for five years or more.
We know how important it is when sourcing key components, that they arrive at your door in the condition you are expecting and at the time you want them, to ensure the rest of your supply chain, or project, runs smoothly.
Using powerful scheduling software to produce accurate work schedules and loading plans we can accurately predict job completion dates. This allows us to work with our customers from the outset to fix realistic lead times that both parties are confident of meeting. We aim to deliver 90% of our orders on time and in full – and are delighted to be consistently exceeding this target.
At Yorkshire Laser we use the latest in Material Resource Planning (MRP) and scheduling technology to ensure order progression through our factory is smooth and timely from the generation of CAD technical drawings to the application of specialist coatings, assembly and delivery via our own fleet of vehicles or next day pallet service, across the UK and into Europe.
With many of the products we produce having several manufacturing elements to them, keeping track of where we are is crucial to enable us to deliver on time and in full every time.
Communication is key to delivering exceptional customer service. Even the best laid plans and well-honed ways of working, can sometimes go awry, mostly due to unforeseen circumstances. We believe in being open and honest with our customers and keeping them informed every step of the way. With information comes options and the ability to make decisions to ensure your end result is still achieved.
Everything we do at Yorkshire Laser is bespoke and manufactured to customers’ individual requirements. While they may fall into the same category such as ‘sheet metal enclosures’ or ‘brackets’, no two customers’ products are ever the same. To ensure accurate batch repeatability, job specifications are saved, referred back to the customer to review and confirm the details and then repeated to ensure consistency in quality and service.
Ensuring you receive the product you want, as you want it, when you want it is our paramount concern at Yorkshire Laser. Happily, customer satisfaction is high – our business retention rates are excellent. We are fair and even-handed, treating everyone we work with as we like to be treated ourselves. We are also open and honest. If there is an issue, our customers are not afraid to raise it with us and know that we will work hard to rectify it with immediate effect.
Could we be your sheet metal fabricator of choice?
Talk to us today
